Privacy Policy — HYPER
This Privacy Policy explains how HYPER Solutions (“HYPER”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our services, create an account, or interact with us in any other way.
By accessing or using our platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide secure financial services and ensure regulatory compliance:
1.1. Personal Information Provided by You
- Full name
- Email address
- Country ofresidence
- Identification documents (for verification)
- Wallet addresses for deposits and withdrawals
- Financial information required for investment operations
1.2. Automatically Collected Information
When you visit our website or use our app, we may automatically collect:
- IP address
- Device information
- Browser type
- Cookies and tracking data
- Usage behavior and interaction with the platform
1.3. Information from Third Parties
We may obtain information from authorized third-party providers such as:
- Identity verification services
- Compliance and anti-fraud platforms
- Marketing partners (only aggregated or anonymous data)
2. How We Use Your Information
We use your information for the following legitimate business purposes:
- To create and manage your personal account
- To process deposits, withdrawals, and investment transactions
- To verify your identity and ensure regulatory compliance (AML / KYC)
- To communicate with you regarding your account, payments, and updates
- To provide customer support
- To ensure safety and prevent unauthorized activity
- To improve the performance and functionality of our website
- To comply with legal obligations applicable in our operating jurisdictions
3. Legal Basis for Processing (GDPR-Compliant)
Where applicable, we process your data based on:
- Contractual necessity — to provide our services
- Legal obligation — compliance with financial regulations
- Legitimate interest — security, service improvement, fraud prevention
- Consent — for marketing communications and cookies
4. How We Share Your Information
We do not sell your personal data.
We may share your information only with:
- Identity verification partners
- Compliance and risk-monitoring providers
- Blockchain transaction processing partners
- Payment and banking partners
- IT infrastructure providers (secure cloud hosting)
- Government or regulatory authorities, when required by law
All third-party partners adhere to strict confidentiality and security standards.
5. Data Retention
We retain your information only as long as necessary to:
- Maintain your account
- Fulfill legal and regulatory requirements
- Resolve potential disputes
- Ensure accurate financial reporting
When information is no longer required, it is securely deleted or anonymized.
6. Data Security
We implement strict administrative, technical, and physical security measures to protect your information. These include:
- End-to-end encryption
- Secure data storage
- Multi-factor authentication
- Regular security audits
- Restricted employee access
Despite our best efforts, no online system is 100% secure. You agree to follow best security practices when using your account.
7. International Data Transfers
Your information may be processed and stored in secure servers located in multiple jurisdictions, including the EU, the UAE, and other regions where HYPER operates.
We use industry-standard safeguards and contractual protections to ensure compliance with international data protection laws.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Withdraw marketing consent
- Restrict or object to data processing
- Request a copy of your information (data portability)
To exercise these rights, contact us at support@hyper.com.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and support secure login sessions.
You may manage cookie settings in your browser at any time.
10. Communications and Marketing
We may send you emails regarding:
- Account notifications
- Security alerts
- Platform updates
- Marketing and promotional offers (only with your consent)
You can unsubscribe from marketing emails at any time using the link provided in the message.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or data processing policies.
12. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.
13. Changes to This Policy
We may update this Privacy Policy periodically.
All changes become effective upon posting. The “Last Updated” date will reflect the most recent version.
14. Contact Us
For privacy-related questions, data requests, or compliance concerns, contact:
HYPER Solutions – Data Protection Office
Email: support@hyperexp.com
Website: www.hyperexp.com